RETURN

(In a period of 15 days)

You have 15 days from the delivery of your order to return the products. They must be complete, in new condition (unworn) in their original packaging with their labels and accompanied by their accessory and in perfect condition for resale.

 

EXCHANGE

(In a period of 15 days)

You have 15 days from the delivery of your order to exchange the products. They must be returned complete, in new condition (unworn) in their original packaging with their labels and accompanied by all possible accessory in perfect condition for resale. For traded products, you must indicate on the return / exchange slip the new products or size, you wish to order.
 
ATTENTION: before any exchange, you must ensure that new products are available on the website in size and color. 
To confirm the availability of the products you can send us an email to contact@jerem.com or call us at +33 (0)1 44 52 19 06.

 

1 / Log in to your account and go to the "My Order Returns" tab or by clicking here. Indicate the products for which you wish to return. You will then receive a confirmation that your return has been accepted and that you can send your parcel.

 

2 / Download and fill out the return / exchange slip below:

 

3 / Attach a copy of your order invoice and return / exchange slip (download) properly filled with the product to return.

 

4 / Send the package to the following address by mail (cost of delivery is paid by customers). JEREM recommends that customers subscribe to an option package tracking to avoid any inconvenience in the event of loss or theft occurred during the return delivery.

Return Address:

TOO FASHION
SERVICE RETOURS BOUTIQUE EN LIGNE JEREM
8, rue Pajol - 75018 Paris

 

5a / Refund: Refund on the customer's credit card will be made within 30 (thirty) days of receipt of your package return after validation by the after-sales service.

 

5b / Exchange: If the returned product is more expensive than the new product requested, the difference will be re-credited to the customer's credit card within 30 (thirty) days of receipt of your package subject to validation by the return after sales service. If the new product is more expensive, the customer must attach to the return a cheque for the amount of the difference, payable to TOO FASHION.

JEREM refuse any return or exchange that doesn't respect all the conditions mentioned above and in section 5 of our Terms and Conditions.